Highlands Winter covid policies

Highlands Winter covid policies

Highlands Nordic will be operating a little differently this year. We have worked hard with local Public Health authorities to be able to offer the services you know and love in these COVID times. As a Sports and Fitness facility we are complying with all Public Health and Safety guidelines.

Highlands Nordic is located in Simcoe Muskoka Public Health Unit. As of Monday March 8th, 2021 we will be in RED zone. We are categorized as an Outdoor Recreational Amenity. Please respect the policy and procedures put in place to keep our business a safe and happy place to be.

These guidelines are subject to change as we get more guidance from Public Health.

We respectfully request all our trail users follow government guidelines regarding essential travel.


A Buff is NOT is not a mask. Please keep a clean and dry mask to wear within 50 metres of the facility. Put your mask on from the parking lot to 50 metres beyond the building. There will be signs to indicate when you can remove you mask.

While on the trails you do not need to wear a mask. However, you will need to wear a proper mask while you are;

  • in line to purchase your trail pass,
  • in line to show your COVID screening,
  • in line to pick up a Trackside order,
  • are using the washrooms
  • or are not able to maintain physical distancing

You will be asked to leave the property if you do not comply with the Public Health masking requirements.

Trail Tickets

We are not required to limit the number of people on the property. All trail tickets can be purchased in person. On the weekend we have our ticket hut. During the week we sell all tickets out the window at the Chalet.

Building Use

There will be an electronic “people counter” at the main doors to track the number of people currently in the building. Everyone will enter and exit through the front doors that open into the Pro Shop. Of course during an emergency you may exit any of the doors. You MUST come ready to ski.

While in Grey & RedThe building has a capacity of 20 people and is only open for washroom use and limited in person shopping. Any washrooms made available to the public are cleaned and disinfected as frequently as is necessary to maintain a sanitary condition. No changing in the building is allowed. You need to spend as little time as possible in the building. You may have to wait outside if our building capacity is reached. The wax hut is open and is limited to 2 people.

While in Orange: The Café max capacity will be 23 people, The Boxlunch Room max capacity is 18 people. The Granary and Rockside Room will only be open on the weekends. The Rockside Room has a max capacity of 20 and the Granary 16. The Team Room will be closed for the season. Remember to limit your time inside to 15 minutes.

There will be hand sanitizing stations throughout the building. 

You will be able to purchase trail tickets through a window so you don’t have to enter the building.

Contact Tracing and Active Screening must be done for everyone coming onto the property the day you are visiting. You cannot do this the night before. This is a public health requirement. This can be done online. We request that you complete this before you come to ski or snowshoe or fat bike. Note that cell service may not be good enough to do this onsite. Once the screening and tracing is complete you will receive an email that you will need to show at our health check station before you can head out on the trails. Take a screen shot of your contact tracing so it easy to find once you arrive! If the email you receive has come back red, it means you have answered YES to one of the screen questions. In that case public health regulations mean you are NOT able to ski at our location that day. If the email you receive comes back green, we will see you on the trails shortly!  As a back-up we will have a paper copy that can be filled out onsite.

On top of our regular cleaning schedule; 3 building wipe downs will happen each day. A building wipe down will include: light switches, door handles, railings, bathroom counters, and toilet handles.

Seasons Passes

For those who have already purchased their seasons pass (as of May 31st, 2020), you will have the option to be able to defer your whole pass fee to the 2021/2022 season up until December 1, 2020. As of February 1st you will have a second opt out option where half of your seasons pass fee will be credited to you. This credit can be used to purchase trails tickets, seasons passes and to pay for ski service.

For seasons pass purchased after June 5 you will have the option to pay half of the seasons pass fee. You will have the option to put your payment towards a 2021/2022 seasons pass until December 1st, 2020. The second half will be due on February 1st. At that time you will have option to cancel your seasons pass.


The Highlands Café will not be offered for the remainder of the year.

You must eat in your vehicle. You will not be able to stand and eat.


We will be offering fittings for ski equipment (boots, skis, poles) by appointment only. During the appointment we will only be able to fit two customers at a time. Children 17 years and younger will need to be accompanied by an adult. Drop in’s WILL NOT be accepted.

Our ProShop will be able to open its doors for in person shopping (clothing, waxes and service) again to a limited number of people on Tuesday February 16th.

Pre-arranged Trackside pick-up is also available for any ProShop items such as clothing and waxes. Please allow for 48 hours for us to put your order together. Please call (705-444-5017) or email to arrange this.

Service Bench

Our professional Service Desk will be offering their services. There will be a service drop off point where we take your information. We would suggest calling ahead to see how long your service will take and if we can easily accommodate your request within your schedule. Best practice would be to drop off equipment to be picked up at a later time and date.


We have made the very challenging decision to close our cross country ski rentals for the season. We do not feel we can safely and comfortably offer properly fitted equipment during Grey, so we sold the rentals we have and will be starting fresh next year!

We will be offering snowshoe rentals as it doesn’t require the same kind of fitting. These need to be booked online.


Lessons will not be offered for the remainder of the season.


Under our current restrictions we are not accepting any organized groups.

Highlands Nordic is in the category of Outdoor Recreational Amenity. This means we are able to run our trails to the public as a non-organized event. The minute we start having organized lessons or groups the whole property is limited to 10 people. No lessons or group training will be permitted, including the private lessons we typically offer. If you come to ski at Highlands Nordic please do not wear your team jackets as it may be misinterpreted as a group getting together.

During lockdown, there can be no organized activities (including all lessons and training) on Highlands Nordic trails. As the facility we would be the ones to bear the consequences of not following these guidelines.