Highlands Winter covid policies

Highlands Winter covid policies

Highlands Nordic is back! While we are planning to operate with very similar procedures as the 2020/2021 season we know some changes may need to be made as Public Health regulation change. As a Sports and Fitness facility we are complying with all Public Health and Safety guidelines including active screening for inside the building and passive screening for the property, masking and social distancing protocols and limitations on entering the building. Highlands Nordic is located in Simcoe Muskoka Public Health Unit. Please respect the policy and procedures put in place to keep our business a safe and happy place to be.

Given current guidelines this is what we anticipate for the 2021/2022 season - but stay tuned for changes!


A Buff is NOT a mask. Please keep a clean and dry mask to wear within 50 metres of the facility. Put your mask on from the parking lot to 50 metres beyond the building. There will be signs to indicate when you can remove your mask.

While on the trails you do not need to wear a mask. However, you will need to wear a proper mask while you are;

  • in line to purchase your trail pass,
  • in line to show your COVID screening,
  • in line to pick up a Trackside order,
  • are using the washrooms
  • or are not able to maintain physical distancing

You will be asked to leave the property if you do not comply with the Public Health masking requirements.

Trail Tickets

We are not required to limit the number of people on the property. All trail tickets are purchased in person. On the weekend we have our ticket hut. During the week we sell all tickets out the window at the Chalet.

Building Use

We have an electronic “people counter” at the main doors to track the number of people currently in the building. Everyone will enter and exit through the front doors that open into the Pro Shop. Of course during an emergency you may exit any of the doors.

Each room has been measured and indicates how many people can be in that room safely. Although you are welcome to get changed inside, we ask that you do not store your bags or boots in the building. We encourage you to come ready to ski, and to try and limit your indoor time to a maximum of 20 minutes.

Appropriate uses of the building are:

  • ProShop purchases and ski service
  • Washroom use
  • To get changed
  • Warm up
  • Purchase take out Café items

The Café max capacity will be 23 people. The Box Lunch Room max capacity is 18 people and is open only to Locker holders. The Granary and Rockside Room will only be open on the weekends. The Rockside Room has a max capacity of 20 and the Granary 16. The Team Room will be closed, operating as a staff room, first aid space and where the Before & After School Program will be based. Any washrooms made available to the public are cleaned and disinfected as frequently as is necessary to maintain a sanitary condition. Remember to limit your time inside to 20 minutes. You may have to wait outside if our building capacity is reached.

We ask that you do not store your bags or boots in the building. We are trying to eliminate clutter to avoid touching other people’s items in order to access something of their own. Best practice is to come ready to ski, and to keep your bags in your vehicle.

The wax hut is open and is limited to 2 people.

Contact Tracing and screening is no longer required.

On top of our regular cleaning schedule; 3 building wipe downs will happen each day. A building wipe down will include: light switches, door handles, railings, bathroom counters, and toilet handles.

Vaccine Policy

Although we encourage vaccination, you will not be required to show proof of vaccination to access the trails, to come into the ProShop, or use the washrooms.

All of the Highlands Nordic staff are vaccinated.


We are sad to announce that due to staffing issues we will not be able to open the Café in the way that we had envisioned. This is a huge disappointment, given that we have a beautiful new kitchen. We will have some take-out options with baked goods, and cold drinks.

You are welcome to sit, take a break and eat a snack inside. Masks are still required while not actively eating or drinking. Please continue to limit time in the building to 15 -20mins.


We will be continuing to use the appointment system to get customers set up with ski equipment. This will help us manage the people and space in our building better. Clothing, ski service or wax purchases don’t need an appointment and you can drop in for those items during our operating hours. We will ask customers to sanitize their hands upon entering the shop. You may try on clothing. We ask you only to try on those items you are seriously considering for purchase.

As always, we are happy to answer any questions you may have and will continue to provide the knowledge and service that you have come to expect. We encourage questions about equipment through emails and phone calls.

Pre-arranged Trackside pick-up is also available for any ProShop items such as clothing and waxes. Please allow for 48 hours for us to put your order together. Please call (705-444-5017) or email to arrange this.

Service Bench

Our professional Service Desk will operate as usual, although if you are waiting for service to be completed (outside of a ProShop appointment), you will be asked to wait outside. Best practice would be to call ahead of time to see how long your service will take and if we can easily accommodate your request within your schedule. You are also more than welcome to drop off equipment to be picked up at a later time and date.


Cross country ski and snowshoe rentals will be offered this year. Rentals are on a first come, first serve basis and must be reserved online. You should come ready to ski. Please visit the washroom and change clothing before entering the rental area. You must stay at the fitting bench while getting set up. Once your boot, pole and ski size is determined the equipment will be brought to you by a staff member. Your own boots will be put on a shelf with an identifying number. You will then exit the rental area. We will allow two social groups in the building at a time.

When you return your equipment you will enter the same doors and wait for our staff to assist you. Your rental equipment will be set aside and wiped down before being put back into service.

Pulk  (baby pull sled) – We will have one pulk rental per day so that we can rotate the use of the pulks, we want to make sure that the pulk is set aside for 24hrs after use. Booking and payment will be required for use of the pulk. You must bring your own blankets for the pulk.


Lessons will be offered this season. Pre-Booking is required online. Your instructor will wear a mask outdoors upon request.


On arrival, we ask one Bus captain to coordinate with us to assist spacing out anyone who is renting equipment. It is important that bus captains purchase trail passes AND rentals for all their skiers at the same time. Payment can also be accomplished by an invoice system. If bus captain can call ahead, while en route, with the numbers of trail passes and rentals required, it will speed up the process.

You will need to use your bus as a place to store your bags.

Overall we ask that you limit your indoor time to a maximum 20 minutes.

Please don’t leave the bus idling too long for our environment and to prevent the bus from sinking in our parking lot (a $150 towing fee will apply). We suggest buses park in our upper lot.