Highlands Winter covid policies

Highlands Winter covid policies

Highlands Nordic is back! While we are planning to operate with very similar procedures as the 2020/2021 season we know some changes may need to be made as Public Health regulation change. As a Sports and Fitness facility we are complying with all Public Health and Safety guidelines including active screening, masking and social distancing protocols and limitations on entering the building. Highlands Nordic is located in Simcoe Muskoka Public Health Unit. Please respect the policy and procedures put in place to keep our business a safe and happy place to be.

Given current guidelines this is what we anticipate for the 2021/2022 season - but stay tuned for changes!


A Buff is NOT is not a mask. Please keep a clean and dry mask to wear within 50 metres of the facility. Put your mask on from the parking lot to 50 metres beyond the building. There will be signs to indicate when you can remove you mask.

While on the trails you do not need to wear a mask. However, you will need to wear a proper mask while you are;

  • in line to purchase your trail pass,
  • in line to show your COVID screening,
  • in line to pick up a Trackside order,
  • are using the washrooms
  • or are not able to maintain physical distancing

You will be asked to leave the property if you do not comply with the Public Health masking requirements.

Trail Tickets

We are not required to limit the number of people on the property. All trail tickets are purchased in person. On the weekend we have our ticket hut. During the week we sell all tickets out the window at the Chalet.

Building Use

The electronic “people counter” at the main doors to track the number of people currently in the building. Everyone will enter and exit through the front doors that open into the Pro Shop. Of course during an emergency you may exit any of the doors.

Each room has been measured and we know how many people are able to be in the building to allow for social distancing. The number of people allowed in each room will be posted at the entrance of the room. We encourage you to come ready to ski, and to try and limit your indoor time to a maximum of 20 minutes.

The Café max capacity will be 23 people, The Boxlunch Room max capacity is 18 people. The Granary and Rockside Room will only be open on the weekends. The Rockside Room has a max capacity of 20 and the Granary 16. The Team Room will be closed, operating as a staff room, first aid space and where the Before & After School Program will be based. Any washrooms made available to the public are cleaned and disinfected as frequently as is necessary to maintain a sanitary condition. Remember to limit your time inside to 20 minutes. You may have to wait outside if our building capacity is reached.

We ask that you do not store your bags or boots in the building. We are trying to eliminate clutter to avoid touching other people’s items in order to access something of their own. Best practice is to come ready to ski, and to keep your bags in your vehicle.

The wax hut is open and is limited to 2 people.

Contact Tracing and Active Screening must be done for everyone coming onto the property the day you are visiting. You cannot do this the night before. This is a public health requirement. This can be done online. We request that you complete this before you come to ski or snowshoe or fat bike. Note that cell service may not be good enough to do this onsite. Once the screening and tracing is complete you will receive an email that you will need to show at our health check station before you can head out on the trails. Take a screen shot of your contact tracing so it easy to find once you arrive! If the email you receive has come back red, it means you have answered YES to one of the screen questions. In that case public health regulations mean you are NOT able to ski at our location that day. If the email you receive comes back green, we will see you on the trails shortly!  As a back-up we will have a paper copy that can be filled out onsite.

On top of our regular cleaning schedule; 3 building wipe downs will happen each day. A building wipe down will include: light switches, door handles, railings, bathroom counters, and toilet handles.

Vaccine Policy

Although we encourage vaccination, you will not be required to show proof of vaccination to access the trails, to come into the ProShop, or use the washrooms. To dine in the Café (including entering the Café and Granary) you will be required to show proof of vaccination. Take out will be available.

All of the Highlands Nordic staff are vaccinated.


We plan on offering a full menu Wednesday to Sunday from 10 to 4, at The Highlands Café this winter. Our team is working on dine in and take out plan. We are setting up a “picnic” site outside for your outdoor dining pleasure. More details to come closer to the winter season!


We will be continuing to use the appointment system to get customers set up with ski equipment. This will help us manage the people and space in our building better. Clothing, ski service or wax purchases don’t need an appointment and you can drop in for those items during our operating hours. We will ask customers to sanitize their hands upon entering the shop. You may try on clothing, although please keep in mind whatever you aren’t going to purchase will be put aside for 24hrs. We ask you only to try on those items you are seriously considering for purchase.

We encourage questions about equipment through emails and phone calls, but we will also have a drop in time for those looking to browse and the see the equipment beforehand. Please note we will not be able to test skis or try on boots during this time. Drop in hours are between 3PM to 4:30PM. As always, we are happy to answer any questions you may have and will continue to provide the knowledge and service that you have come to expect.

Appointments can be made online starting October 5 at 9AM. Please note that booking an appointment will NOT mean that you are guaranteed equipment. You will be contacted a few days in advance to confirm the equipment we have picked for you.

Pre-arranged Trackside pick-up is also available for any ProShop items such as clothing and waxes. Please allow for 48 hours for us to put your order together. Please call (705-444-5017) or email to arrange this.

Service Bench

Our professional Service Desk will operate as usual, although if you are waiting for service to be completed (outside of a ProShop appointment), you will be asked to wait outside. Best practice would be to call ahead of time to see how long your service will take and if we can easily accommodate your request within your schedule. You are also more than welcome to drop off equipment to be picked up at a later time and date.


Cross country ski and snowshoe rentals will be offered this year. Rentals are on a first come, first serve basis and must be reserved  online. You should come ready to ski. Please visit the washroom and change clothing before entering the rental area. You must stay at the fitting bench while getting set up. Once your boot, pole and ski size is determined the equipment will be brought to you by a staff member. Your own boots will be put on a shelf with an identifying number. You will then exit the rental area. We will allow two social groups in the building at a time.

When you return your equipment you will enter the same doors and wait for our staff to assist you. Your rental equipment will be set aside and wiped down before being put back into service.

Pulk – We will have one pulk rental per day so that we can rotate the use of the pulks, we want to make sure that the pulk is set aside for 24hrs after use. Booking and payment will be required for use of the pulk. You must bring your own blankets for the pulk.


Lessons will be offered this season. Pre-Booking is required online. Your instructor will wear a mask outdoors upon request.


On arrival, we ask one Bus captain to coordinate with us to assist spacing out anyone who is renting equipment. It is important that bus captains purchase trail passes AND rentals for all their skiers at the same time. Payment can also be accomplished by an invoice system. If you can call ahead with your group numbers that is always helpful so we can assist you through this process more efficiently.

You will need to use your bus as a place to store your bags.

For lunch we request you eat on the bus or create a meal schedule to space out the number of people in the building at one time. Overall we ask that you limit your indoor time to a maximum 20 minutes.

Please don’t leave the bus idling too long for our environment and to prevent the bus from sinking in our parking lot (a $150 towing fee will apply). We suggest buses park in our upper lot.